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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Beth Spoor

February 2, 2026

5  out of  5
rating by Beth Spoor
"My mom always told me how great Stephan and Olivia were to her, and now I am experiencing the same treatment. Olivia is quick to answer my questions. I highly recommend State Farm for all your insurance needs."
We responded:
"Thank you, Beth! I'm happy to hear that Olivia has been helpful and that you're experiencing the same great service your mom did. We truly appreciate your recommendation and are here for any insurance needs you may have. Let us know if there's anything else we can assist you with!"
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William Durgan

February 2, 2026

3  out of  5
rating by William Durgan
"Great people in Stephen’s office. But cost of Insurance has nearly doubled in 2 years. NEVER had a claim, other than a windshield replacement in one car 4 years ago. CRAZY how a spotless driver’s insurance can double for no reason."
We responded:
"Thank you for your feedback, William. I understand your concerns about the rising insurance costs, and I’m sorry for any frustration this has caused. Our office is committed to providing the best service possible, and I’d be happy to discuss your policy further to see how we can assist. Please feel free to reach out to us directly."
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Mollie Holmes

January 23, 2026

5  out of  5
rating by Mollie Holmes
"I have had state farm for a while now. Always great to me! Olivia is my go to."
We responded:
"Thank you, Mollie! I'm happy to know you've had such a positive experience with us. Olivia is indeed fantastic, and we're glad she's been able to assist you. If you ever need anything else, feel free to reach out!"
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Jesse

January 23, 2026

5  out of  5
rating by Jesse
"We’ve had an excellent experience working with Stephen Quiles and his State Farm team. They’ve been responsive, knowledgeable, and proactive in helping us set up both our renters insurance and a personal articles policy for an engagement ring. Everything was clearly explained, the process was seamless, and we felt confident we were properly covered. Highly recommend Stephen for anyone looking for reliable, professional insurance support."
We responded:
"Thank you, Jesse! I'm delighted to hear about your excellent experience with our team. It's wonderful that you found the process seamless and felt confident in your coverage. We appreciate your recommendation and are here for any future insurance needs you might have. Let us know if there's anything else we can assist you with!"
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Jacob Butler

January 22, 2026

5  out of  5
rating by Jacob Butler
"Great place to do business with, has went above and beyond to get me great deals. 10/10 recommend to anyone!"
We responded:
"Thank you, Jacob! I'm happy to know you had a positive experience with us and found great deals. Your recommendation means a lot to our team. Let us know if there's anything else we can assist you with!"
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Amy Harrington

January 22, 2026

5  out of  5
rating by Amy Harrington
"Excellent customer service! Jose is awesome and so easy to work with!

They saved us so much $$$!!!"
We responded:
"Thank you, Amy! I'm happy to hear about your positive experience with Jose. It's great to know he made things easy for you and helped save money. If you need anything else, feel free to reach out!"
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Krista Shelton

January 22, 2026

5  out of  5
rating by Krista Shelton
"Always amazing at helping make sure you can pay your bill, or what you can so your not worrying about lapsing always make sure they call you to remind you that your bill is due a few days in advance so you dont lapse, very helpful with with car insurance and renters insurance. I wqs with progressive for 3 years never seen a drop in price nor improvements state far is by far the best insurance ive had yet"
We responded:
"Thank you, Krista! I'm happy to know that our reminders and assistance with your insurance have been helpful. It's great to hear that you've found value with us compared to your previous provider. If you ever need anything else, feel free to reach out!"
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Hannah Parsons

December 11, 2025

5  out of  5
rating by Hannah Parsons
"Steve is the best insurance agent! So helpful and cares about his clients"
We responded:
"Thank you, Hannah! I'm happy to hear that our office has been so helpful and attentive. Our office is committed to providing the best service possible. If you ever need anything else, feel free to reach out!"
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Sydney Sturgen

December 11, 2025

5  out of  5
rating by Sydney Sturgen
"Steve is so caring and works to get the best rates"
We responded:
"Thank you, Sydney! I'm happy to hear that our dedication and care made a positive impact on your experience. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Nacole Green-vanAuken

November 20, 2025

5  out of  5
rating by Nacole Green-vanAuken
"We have been with State Farm for 21 years. Incredible customer service. Chrissy is the absolute best."
We responded:
"Hey, Nacole! We’re grateful to have been your choice for 21 years and appreciate you sharing your experience with your homeowners and car coverage. Chrissy will be so happy to know her service stood out. Thank you for taking the time to leave this for us."
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Py Guy

November 6, 2025

5  out of  5
rating by Py Guy
"This is the best insurance office around!! And Olivia is an absolute GEM! She makes everything so easy and makes us feel important every single time we speak to her. I hope she never leaves."
We responded:
"Thank you, Py Guy! I'm really happy to hear that you had such a positive experience with our office and that Olivia has been so helpful. She truly is a valuable part of our team. We're here to make things easy for you, so don't hesitate to reach out if you need anything else!"
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Jacqueline Labarge

August 16, 2025

5  out of  5
rating by Jacqueline Labarge
"We have been with State Farm for several years now and Olivia and Stephen are always so friendly and helpful with all my questions. I appreciate how well they explain things to us"
We responded:
"Thank you, Jacqueline! I'm happy to hear that we have been able to assist you over the years. It's great to know that our explanations have been clear and helpful. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"
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Linzi Garden

August 12, 2025

5  out of  5
rating by Linzi Garden
"Olivia is truly exceptional and has made such a difference for my family and I. She’s not only helped me personally, but also guided my siblings through getting their very first insurance policies and made everything seamless when we all purchased new cars. She’s always quick to share opportunities to save money, sends thoughtful reminders, and handles every detail with care. Olivia combines professionalism with a genuine kindness that’s hard to find—she doesn’t just help with insurance, she makes sure we feel supported every step of the way! Olivia’s dedication is why we will always choose State Farm."
We responded:
"Thank you, Linzi, for sharing such wonderful feedback! I'm delighted to hear how Olivia has made a positive impact on your family's insurance journey. Her dedication to providing thoughtful and caring service truly shines through. We're grateful for your trust in us and look forward to continuing to support you and your family. Let us know if there's anything else we can assist with!"
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Lakita Washington

August 11, 2025

5  out of  5
rating by Lakita Washington
"When you think about what insurance is supposed to be in the help that it's supposed to have in times of tribulations I couldn't think of a better place to have my policy. These guys have went above and beyond to accommodate and Times of hardship for me and my daughter being a single parent worried about how things were all going to come together they always kept information flowing showing me how to navigate the most difficult situations. I don't just think of them as an insurance company I think of them as an extension of my family that is necessary to keep everything running smooth for me and my daughter. They are patient they are understanding they are attentive and they are genuinely concerned about the customers that they serve. They move with integrity which makes it easy to take advice from them at all times I respect them so much and appreciate them more than they will ever understand. State Farm should feel honor and proud that they have these individuals as a part of their company they work hard and they are non-stop when it comes to protecting the people that they serve. Not only would I recommend State Farm to other people but I would recommend people getting their policy through this particular office. The staff is always friendly and kind and understanding and I will never be able to thank them enough for the hospitality and the grace that they have extended to me and my family"
We responded:
"Thank you so much for your heartfelt review, Lakita! It's incredibly rewarding to hear that our team has been able to support you and your daughter during challenging times. We strive to be more than just an insurance provider, and your words affirm that we are achieving that goal. Your description of us as an extension of your family is truly touching and motivates us to continue providing the best service possible. We are grateful for your trust and respect, and we are honored to be part of your journey. Your recommendation means the world to us, and we are here for you whenever you need us. Let us know if there's anything else we can do for you!"
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jason Helmer

August 11, 2025

5  out of  5
rating by jason Helmer
"stephen and Olivia are the best. Anytime i need new coverage or even a reminder of a premium renewal they are there to help. very prompt and always a pleasure to deal with."
We responded:
"Thank you, Jason! I'm happy to hear that we have been able to assist you promptly with your coverage needs and premium reminders. We appreciate your kind words and look forward to continuing to serve you. Let us know if there's anything else we can do for you!"
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akash tarar

August 11, 2025

5  out of  5
rating by akash tarar
"Olivia the office manager is amazing! She makes everything very easy and efficient. Great place!"
We responded:
"Thank you, Akash! I'm happy to hear that Olivia made your experience easy and efficient. We appreciate your kind words and are glad you find our office a great place. If you need anything else, feel free to reach out!"
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Jill Besaw

August 11, 2025

5  out of  5
rating by Jill Besaw
"Olivia at State Farm is the best…works well with you and very informative!"
We responded:
"Thank you for your review, Jill! I'm happy to hear that Olivia provided you with such informative and helpful service. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
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Linda Tarka

August 11, 2025

5  out of  5
rating by Linda Tarka
"Olivia at State Farm is always very helpful with whatever insurance questions we have. I highly recommend her & the Stephen Quiles - State Farm office!"
We responded:
"Thank you, Linda! I'm happy to hear that Olivia has been so helpful with your insurance questions. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of Joseph Goodrow

Joseph Goodrow

December 3, 2024

5  out of  5
rating by Joseph Goodrow
"Would highly recommend. Stephen goes above and beyond, is intelligent, and has great communication skills."
We responded:
"Joseph, thank you for your kind words and recommendation! I'm glad you found my communication skills and dedication helpful. It's always my goal to provide the best service possible. If you ever need further assistance, don't hesitate to reach out."
Profile photo of Bruce Behar

Bruce Behar

July 9, 2024

5  out of  5
rating by Bruce Behar
"Stephen and his team at State Farm are exceptional. They are always available for any insurance related questions and extremely knowledgeable. My experience has only been positive, whether it was from filing a claim to weighing the benefits of specific coverages. I highly recommend Stephen’s agency to anyone and everyone in search for affordable and reliable coverage."
We responded:
"Thank you, Bruce, for your glowing review! I'm ecstatic to hear that you found our team to be exceptional and knowledgeable. We're grateful for your recommendation and are always here to help with any insurance questions or needs you may have. - Stephen Quiles - State Farm Insurance Agent, Plattsburgh, NY"
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Kris

April 3, 2024

5  out of  5
rating by Kris
"Steve is a joy! Super helpful. I cracked my windshield on a Monday and had a new one, installed in the parking lot of my workplace but Wednesday, all thanks to his quick and helpful manner!"
We responded:
"Kristin, your review means a lot to us, and we sincerely thank you for taking the time to share your feedback! I am pleased to hear that you had a quick and helpful experience with getting your windshield replaced. Providing efficient and helpful service is always our goal. If you ever need assistance in the future, feel free to reach out. Stephen Quiles - State Farm Insurance Agent, Plattsburgh, NY"
Profile photo of Holly Black

Holly Black

July 25, 2023

5  out of  5
rating by Holly Black
"While I have had a couple of different agents over the many years I have been with Stephen Quiles & State Farm Insurance, I can honestly say that not only is Olivia Winterbottom the best Insurance agent I have ever had, she probably also is one of the best customer service reps/agents I've had with any company. She is so timely in her responses (even afterhours) and always goes above and beyond to help me out with anything I need (which stereotypically we all know Insurance agents don't really do). So big shout out to Stephen Quiles and the team there but definitely even a bigger shout out to Miss Olivia who reminds us what true Customer Service should be."
We responded:
"Thank you for your kind words. Olivia and I really appreciate it and thank you for your continued business. "
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Kerry Kotzur

March 7, 2023

5  out of  5
rating by Kerry Kotzur
"Helpful. Reasonable, knowledgeable. Very friendly personal service. I've been with the insurance company for 20 plus years!"
We responded:
"Thanks for your business and kind words."
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Erin Shaw

December 16, 2022

5  out of  5
rating by Erin Shaw
"We have been working with Olivia for nearly two years and she is THE BEST! She is sincere, insightful, and responsive. I can’t recommend her enough. 😊 So glad to be State Farm customers."
We responded:
"Thanks for your business and kind words."
Profile photo of Jacy Sewell

Jacy Sewell

August 26, 2022

5  out of  5
rating by Jacy Sewell
"I had a few questions about why my car insurance was so high without having any points on my license (or accidents in general) with my last company, Olivia ran all of my information and pulled up an auto insurance policy that was half of what I was paying with my last insurance policy!
The process was so quick and easy, she made it such a pleasant and simple experience!
Can’t wait to switch over my house insurance to State Farm as well!
Thanks again Olivia at State Farm!"
We responded:
"Thank you for your business!"