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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tiffany DeMar

Tiffany DeMar

August 25, 2025

5  out of  5
rating by Tiffany DeMar
"I have had an incredible experience working with Olivia at State Farm! She is friendly, knowledgeable, and incredibly patient in answering all of my questions. Olivia makes the entire process smooth and stress-free—something I really appreciate when dealing with insurance. If you’re looking for someone who’s professional, responsive, and genuinely cares about helping you, I highly recommend reaching out to Olivia. She’s a true asset to the State Farm team!"
We responded:
"Thank you for your wonderful feedback, Tiffany! I'm so happy to hear about your positive experience with Olivia. She truly is an asset to our team, and we're delighted she made the process smooth and stress-free for you. If you ever need anything else, feel free to reach out!"
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Jacqueline Labarge

August 16, 2025

5  out of  5
rating by Jacqueline Labarge
"We have been with State Farm for several years now and Olivia and Stephen are always so friendly and helpful with all my questions. I appreciate how well they explain things to us"
We responded:
"Thank you, Jacqueline! I'm happy to hear that we have been able to assist you over the years. It's great to know that our explanations have been clear and helpful. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"
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Linzi Garden

August 12, 2025

5  out of  5
rating by Linzi Garden
"Olivia is truly exceptional and has made such a difference for my family and I. She’s not only helped me personally, but also guided my siblings through getting their very first insurance policies and made everything seamless when we all purchased new cars. She’s always quick to share opportunities to save money, sends thoughtful reminders, and handles every detail with care. Olivia combines professionalism with a genuine kindness that’s hard to find—she doesn’t just help with insurance, she makes sure we feel supported every step of the way! Olivia’s dedication is why we will always choose State Farm."
We responded:
"Thank you, Linzi, for sharing such wonderful feedback! I'm delighted to hear how Olivia has made a positive impact on your family's insurance journey. Her dedication to providing thoughtful and caring service truly shines through. We're grateful for your trust in us and look forward to continuing to support you and your family. Let us know if there's anything else we can assist with!"
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Lakita Washington

August 11, 2025

5  out of  5
rating by Lakita Washington
"When you think about what insurance is supposed to be in the help that it's supposed to have in times of tribulations I couldn't think of a better place to have my policy. These guys have went above and beyond to accommodate and Times of hardship for me and my daughter being a single parent worried about how things were all going to come together they always kept information flowing showing me how to navigate the most difficult situations. I don't just think of them as an insurance company I think of them as an extension of my family that is necessary to keep everything running smooth for me and my daughter. They are patient they are understanding they are attentive and they are genuinely concerned about the customers that they serve. They move with integrity which makes it easy to take advice from them at all times I respect them so much and appreciate them more than they will ever understand. State Farm should feel honor and proud that they have these individuals as a part of their company they work hard and they are non-stop when it comes to protecting the people that they serve. Not only would I recommend State Farm to other people but I would recommend people getting their policy through this particular office. The staff is always friendly and kind and understanding and I will never be able to thank them enough for the hospitality and the grace that they have extended to me and my family"
We responded:
"Thank you so much for your heartfelt review, Lakita! It's incredibly rewarding to hear that our team has been able to support you and your daughter during challenging times. We strive to be more than just an insurance provider, and your words affirm that we are achieving that goal. Your description of us as an extension of your family is truly touching and motivates us to continue providing the best service possible. We are grateful for your trust and respect, and we are honored to be part of your journey. Your recommendation means the world to us, and we are here for you whenever you need us. Let us know if there's anything else we can do for you!"
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jason Helmer

August 11, 2025

5  out of  5
rating by jason Helmer
"stephen and Olivia are the best. Anytime i need new coverage or even a reminder of a premium renewal they are there to help. very prompt and always a pleasure to deal with."
We responded:
"Thank you, Jason! I'm happy to hear that we have been able to assist you promptly with your coverage needs and premium reminders. We appreciate your kind words and look forward to continuing to serve you. Let us know if there's anything else we can do for you!"
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akash tarar

August 11, 2025

5  out of  5
rating by akash tarar
"Olivia the office manager is amazing! She makes everything very easy and efficient. Great place!"
We responded:
"Thank you, Akash! I'm happy to hear that Olivia made your experience easy and efficient. We appreciate your kind words and are glad you find our office a great place. If you need anything else, feel free to reach out!"
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Jill Besaw

August 11, 2025

5  out of  5
rating by Jill Besaw
"Olivia at State Farm is the best…works well with you and very informative!"
We responded:
"Thank you for your review, Jill! I'm happy to hear that Olivia provided you with such informative and helpful service. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
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Linda Tarka

August 11, 2025

5  out of  5
rating by Linda Tarka
"Olivia at State Farm is always very helpful with whatever insurance questions we have. I highly recommend her & the Stephen Quiles - State Farm office!"
We responded:
"Thank you, Linda! I'm happy to hear that Olivia has been so helpful with your insurance questions. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Teresa Acostamadiedo

July 30, 2025

5  out of  5
rating by Teresa Acostamadiedo
"Switched to State Farm several months ago after searching to save on home and auto insurance. Very pleased with their excellent customer service and attention to detail. Olivia has been wonderful to work with."
We responded:
"Thank you for your review, Teresa! I'm happy to hear that you're satisfied with our customer service and attention to detail. Olivia is indeed a valuable part of our team, and I'm glad she has been wonderful to work with. If you have any questions or need further assistance, feel free to reach out anytime!"
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Sarah Levitz

July 22, 2025

5  out of  5
rating by Sarah Levitz
"Stephen and Olivia are the best! They helped me save on my car insurance and home insurance while actually taking time to listen and care about my concerns and questions. Thank you for being kind and patient!"
We responded:
"Thank you for your review, Sarah! I'm so happy to hear that we were able to assist you with your insurance needs and provide a caring experience. Your satisfaction is important to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Joseph Goodrow

December 3, 2024

5  out of  5
rating by Joseph Goodrow
"Would highly recommend. Stephen goes above and beyond, is intelligent, and has great communication skills."
We responded:
"Joseph, thank you for your kind words and recommendation! I'm glad you found my communication skills and dedication helpful. It's always my goal to provide the best service possible. If you ever need further assistance, don't hesitate to reach out."
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Bruce Behar

July 9, 2024

5  out of  5
rating by Bruce Behar
"Stephen and his team at State Farm are exceptional. They are always available for any insurance related questions and extremely knowledgeable. My experience has only been positive, whether it was from filing a claim to weighing the benefits of specific coverages. I highly recommend Stephen’s agency to anyone and everyone in search for affordable and reliable coverage."
We responded:
"Thank you, Bruce, for your glowing review! I'm ecstatic to hear that you found our team to be exceptional and knowledgeable. We're grateful for your recommendation and are always here to help with any insurance questions or needs you may have. - Stephen Quiles - State Farm Insurance Agent, Plattsburgh, NY"
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Kris

April 3, 2024

5  out of  5
rating by Kris
"Steve is a joy! Super helpful. I cracked my windshield on a Monday and had a new one, installed in the parking lot of my workplace but Wednesday, all thanks to his quick and helpful manner!"
We responded:
"Kristin, your review means a lot to us, and we sincerely thank you for taking the time to share your feedback! I am pleased to hear that you had a quick and helpful experience with getting your windshield replaced. Providing efficient and helpful service is always our goal. If you ever need assistance in the future, feel free to reach out. Stephen Quiles - State Farm Insurance Agent, Plattsburgh, NY"
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Holly Black

July 25, 2023

5  out of  5
rating by Holly Black
"While I have had a couple of different agents over the many years I have been with Stephen Quiles & State Farm Insurance, I can honestly say that not only is Olivia Winterbottom the best Insurance agent I have ever had, she probably also is one of the best customer service reps/agents I've had with any company. She is so timely in her responses (even afterhours) and always goes above and beyond to help me out with anything I need (which stereotypically we all know Insurance agents don't really do). So big shout out to Stephen Quiles and the team there but definitely even a bigger shout out to Miss Olivia who reminds us what true Customer Service should be."
We responded:
"Thank you for your kind words. Olivia and I really appreciate it and thank you for your continued business. "
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Kerry Kotzur

March 7, 2023

5  out of  5
rating by Kerry Kotzur
"Helpful. Reasonable, knowledgeable. Very friendly personal service. I've been with the insurance company for 20 plus years!"
We responded:
"Thanks for your business and kind words."
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Erin McCarthy Shaw

December 16, 2022

5  out of  5
rating by Erin McCarthy Shaw
"We have been working with Olivia for nearly two years and she is THE BEST! She is sincere, insightful, and responsive. I can’t recommend her enough. 😊 So glad to be State Farm customers."
We responded:
"Thanks for your business and kind words."
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Jacy Sewell

August 26, 2022

5  out of  5
rating by Jacy Sewell
"I had a few questions about why my car insurance was so high without having any points on my license (or accidents in general) with my last company, Olivia ran all of my information and pulled up an auto insurance policy that was half of what I was paying with my last insurance policy! The process was so quick and easy, she made it such a pleasant and simple experience! Can’t wait to switch over my house insurance to State Farm as well! Thanks again Olivia at State Farm!"
We responded:
"Thank you for your business!"
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C Kavvas

October 26, 2021

5  out of  5
rating by C Kavvas
"Stephen has been my insurance agent for the past 6 years, he has the best rates and even better customer service. I highly recommend his agency."
We responded:
"Thanks! We appreciate your business!"
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Cody LaMoy

August 31, 2021

5  out of  5
rating by Cody LaMoy
"Great staff! Easy to work with and very friendly."
We responded:
"We appreciate your kind words Cody!"
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Kay Paige

February 2, 2021

5  out of  5
rating by Kay Paige
"Olivia Winterbottom just saved me so much money on my insurance! I'm now paying about $50 less per month for my insurance AND now I have renter's insurance too! The team at Stephan Quiles' State farm was so kind and helpful. In under 24 hours, I was quoted and insured ! The process was very easy and took no time at all. I now have better coverage than before! So glad that I called ! THANK YOU OLIVIA !"
We responded:
"We appreciate your business. Thank you KAYLA!"
Profile photo of Katie Murphy Fields

Katie Murphy Fields

February 2, 2021

5  out of  5
rating by Katie Murphy Fields
"I reached out to Olivia Winterbottom to learn more about renter’s insurance and I’m so glad I did! This is the first time I’ve ever looked into it and I was able to get a great rate, and she told me that it covered so much more than what I thought it would. The whole process was quick and she made it so easy for me!"
We responded:
"We are glad to help you and your family. Thanks for the kind words."
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Kelsey Harvey

January 12, 2021

5  out of  5
rating by Kelsey Harvey
"Shout out to Olivia Winterbottom for saving me $45/ month on my car insurance!! AND I got renters insurance and I’m still saving! So happy I switched! Great service and friendly environment! If anyone is looking for a quote give her a shout, it’s definitely worth it! ☺️"
We responded:
"Thank you so much for your kind words. We appreciate your business"
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Bobby Parsi

December 8, 2020

5  out of  5
rating by Bobby Parsi
"Extremely thankful to the entire team at Stephen Quiles - State Farm! It’s not easy finding knowledgeable people whom treat you like family and actually have your best interest in mind. Stephen has been a pleasure to do business with and is always there at any hour to take care of my home, ring, auto, and life insurance needs. I’ve dealt with many insurance providers in the past but I always felt like a number to them. Stephen Quiles adds the personal touch and recommends the best policies for my circumstance. Thank you!!"
We responded:
"We are grateful to be able to help you and your family. Thanks for your business!"
Profile photo of Kay Kay

Kay Kay

December 4, 2020

5  out of  5
rating by Kay Kay
"Stephen Quiles State Farm is an amazing insurance company. He is really there for my family and me. Customer service and communication is outstanding. The staff are very kind and really listen to your wants and needs. I highly recommend Stephen Quiles StateFarm for any of your insurance needs. Rates are fair, I never want another insurance provider!!"
We responded:
"Thank you Karen for your business ! We are so happy we can help your family with life insurance."
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Amanda Miller

December 4, 2020

5  out of  5
rating by Amanda Miller
"Working with Stephen has been a delight. He is very knowledgable and responsive. He took his time in explaining all of my options and helped me choose the best for what I was looking for. I would recommend anyone looking for insurance to go to him."
We responded:
"Amanda, Thanks for such an awesome review. it was my pleasure to help you with your life insurance policy."